Policies and Procedures
As a customer who entrusts your pet to our care, it is important that you know our policies so that your pet can be protected as well as us. Our policy covers deposits, vaccines, and agreements for each of our services, as well as important information regarding stays at Willow Run.
Deposit Policy
All reservations, except for Day Care, require a $25 dollar deposit. Deposits are put in place to hold your spot for your reservation.
- Deposits are only refundable prior to 48hrs before your reservation.
**We will honor this policy for messages left before this time period when the facility is closed.**
- Holiday Deposits are non-refundable.
- Deposit can take up to 72 hours to be refunded.
- If you want a grooming or bathing appointment during your stay for boarding it will be a separate deposit for that reservation.
**If your pet is getting groomed or bathed the last day of their stay, then the $20 late pick-up fee will be waived for that day.**
Vaccination Policy
We do require vaccinations for your pets - for their safety, ours, and other pets at the facility. There are different requirements for each service, so we ask you to read more about our requirements on our Vaccination page, which you can access below.